Q1IM experts,
At a customer site, we are seeing an issue maybe due to caching or configuration, wondering if you have seen it before or have any inputs. The steps we follow to reproduce are:
Import a new product into ITShop via custom import script
Search the product in Arportal and try to request it.
What we see is that the Request form for the new product does not show up.
In the manager, we verified that the product got assigned to the correct Service Item, Shelf etc and that the request properties is set at the Service item. All that looks good. We noticed that after a IIS restart, the form shows up fine for the new product.
In UAT environment, we have two ARPortal servers and it appears (still doing tests to confirm) that server02 is the only one having the issue. If the user lands in server 01, it seems to be fine.
FYI – We have set the Idle timeout for the App Pool to 0 in both the IIS servers so that the ARPortal never gets reloaded and cause delays to the user.
Question to you:
Is there any caching configuration parameter in ARPortal that can be tweaked?
How do you compare the IIS configs between the two servers?
Thanks