So I know now how to create an IT Shop in which the requestable objects are also visible on the web portal.
I continued my research and tried to request a security group using the builtin request. It generated an error because there aren't any approvers configured, so I've changed the approval workflow to selfservice (meaning the requester can request a new security group without approval).
I again requested a security group, in the history I see that it is requested and approved, I do not see the group created anywhere in Quest ARS.
Looking at the Request Overview in Manager I see that the Request status is unsubscribed.?
There aren't any errors in the logging. The account which I use to request a new security group is unmanaged.
Does the builtin request need some extra configuring before it works, for example point to the right OU or something?
Creating a new security group from Manager works.