Hello all,
I'm looking for some help getting Q1IM configured to ServiceNow. I need to be able to submit a request from Q1IM to ServiceNow successfully (for testing purposes). The steps I have taken so far are noted below:
1) Created "ServiceNow" target sytem type in UNS (using generic UNS sync)...does synch server need to be defined?
2) Created a web service within designer, able to make SOAP call, point to WSDL, generate proxy code, and map all the required fields (extended db schema for UNSAccountB table for required ServiceNow fields and am using GenericUNS synchronization).
3) Generated Insert/Update/Delete scripts, although for this scenario, I think I just need Insert
4) Created process in designer to handle event "CreateTicket" for ServiceNow, added process step to create ticket by executing script "TQA_UnsAccount_ServiceNow_Insert.vbs" (compiles ok and I think it's good enough to test)
5) Tied "ServiceNow" resource to service item and self-service approval policy (for testing purposes), enabled in ITShop...not sure if this is correct...
...at this point, I'm not sure how I can log into the webportal and "request" a ServiceNow ticket by inputting all the required fields and submitting. When I log in, I just get a ServiceNow requestable item that i can add to cart and submit (no fields to input), but I'm thinking it's because i'm missing something critical that's not tying everything together or just not doing this correctly...
...on the ServiceNow to Q1IM web service call (acknowledge/close) side, I have configured:
1) WSstaging table in SQL
2) added ITC_WS as virtual application in IIS
3) confirmed web.config has proper credentials
...probably some more things I missed, but at this point not critical to testing the "Q1IM to ServiceNow" call...
...thanks in advance for any support/guidance anyone can provide!!!!!
Kenny