We are trying to put a document together for our customer with a high level process for handling failures from Q1IM. For example, let's say provisioning to a target system fails, and an engineer goes in and manually creates the account on the target system.
What would be the recommended practice for marking the failed job in the job queue. We don't want to end the step with failure, as it could continue down a failure path. We don't want to end the step with success, as it would continue down the success path. We also don't want to delete the job altogether, as it would disappear from the queue and the history.
What would others recommend?